FAQ

1.When is my order confirmed?
1.An automated email confirms receipt of your order request. Processing begins after payment verification.

2.Can I modify my order?
2.Shipping detail changes may be requested prior to dispatch confirmation.

3.How long does shipping take?
3.Processing typically requires two to five business days. Transit time depends on carrier operations.

4.Are lighting fixtures pre-assembled?
4.Some fixtures may require installation. Installation instructions are included when applicable.

5.What if my item arrives damaged?
5.Report visible damage within forty-eight hours with photo documentation for review.

6.How are refunds issued?
6.Approved refunds are returned to the original payment method after inspection.

7.Is my payment information secure?
7.Yes. Transactions are processed through encrypted third-party systems.